Careers

Job Overview:
SON OF A STAG seeks a passionate and customer-focused Sales Associate / Product Specialist to join our team. As a key member of our retail staff, you will play a vital role in providing exceptional customer care, showcasing our products, and offering in-depth knowledge, particularly in Japanese selvedge denim.

Responsibilities:

• Customer engagement: Engage with customers in a friendly and helpful manner, providing personalised assistance and product recommendations based on their preferences and needs.
• Product knowledge: Become a product expert, especially in heritage streetwear and Japanese selvedge denim, offering detailed information about materials, craftsmanship, and cultural significance.
• Sales: Proactively assist customers in finding the perfect products, driving sales, and contributing to the achievement of store targets.
• Visual merchandising: Contribute to maintaining an aesthetically pleasing store environment, ensuring that displays highlight key heritage pieces.
• Cash handling: Process customer transactions accurately, handling cash and card payments in compliance with company policies.
• Customer support: Address customer inquiries, resolve issues, and ensure a positive and memorable shopping experience both in-store and online.
• Product training: Stay informed about new arrivals, fashion trends, and product features, participating in regular training sessions to enhance product knowledge.
• Collaboration: Work collaboratively with the store manager and E-commerce team to ensure a seamless and integrated shopping experience across all channels.

Requirements:

• Retail experience: Previous experience in retail or sales, with a passion for delivering exceptional customer care.
• Product knowledge: While a solid background in heritage clothing, especially Japanese selvedge denim, is preferred but not mandatory. A knowledge of antiques would also be useful but not essential. We are on the lookout for someone who can swiftly adapt and learn.
• Customer-focused: A friendly and approachable demeanour, with a genuine desire to help customers find the perfect products.
• Communication skills: Excellent communication skills, both verbal and written, with the ability to convey product information clearly and persuasively.
• Team player: A collaborative and team-oriented mindset, willing to support colleagues and contribute to the overall success of the store.
• Flexibility: Ability to adapt to changing priorities and tasks in a fast-paced retail environment.

Job Overview:

SON OF A STAG is seeking a passionate, experienced and customer-focused Store Manager to lead our retail team. As the driving force behind the store, you will oversee daily operations, inspire and develop staff and ensure an exceptional customer experience. This is a hands-on role that involves showcasing the carefully curated selection of products from multiple brands and delivering expert knowledge, particularly in Japanese selvedge denim, while upholding SOAS standards and values.

Join a passionate team in a retail environment that celebrates heritage, vintage and Japanese denim. This is an opportunity to lead, shape and inspire while working with exceptional products and delivering outstanding customer experience. If you have a genuine appreciation for heritage fashion, bring a confident and considered approach to leadership and excel in a customer-focused retail environment, we would love to hear from you.

Responsibilities:

• Team Leadership: Lead and inspire a team of retail associates, fostering a positive and collaborative work environment.
• Customer Service: Ensure customers receive exceptional service, offering expert product knowledge, addressing inquiries, resolving issues, and creating a welcoming and memorable shopping experience.
• Visual merchandising: Oversee store displays and product placements, ensuring they align with the brand's aesthetic and highlight key heritage pieces.
• Inventory Management: Work with the stock management team to monitor and manage stock levels, coordinating with headquarters to restock popular items and maintain a well organised store using our inventory system.
• Sales Performance: Collaborate with senior management team to drive sales and meet or exceed store targets, implementing strategies to maximise revenue.
• Training & Development: Train and develop retail staff, providing guidance on product knowledge, sales techniques and customer care skills.
• Operational Excellence: Ensure smooth store operations, including opening and closing procedures, cash handling and compliance with company policies.
• Promotions & Events: Collaborate with the marketing team to execute in-store promotions and events that drive traffic and enhance customer experience.

Requirements:

• Retail Management Experience: Minimum of 5 years managing a single store or 3 years in area retail management, with a proven track record of achieving sales targets and delivering exceptional customer service.
• Leadership Skills: Strong leadership and team management skills, with the ability to motivate and develop a high-performing retail team.
• Product knowledge: Ideally familiar with heritage clothing and Japanese selvedge denim, with a passion for menswear fashion.
• Technical Skills: Proficient in Shopify and inventory management systems.
• Communication skills: Excellent communication skills, both with customers and team members, fostering a collaborative and customer-focused environment.
• Organisational Skills: Strong organisational and multitasking abilities, with a keen attention to detail.
• Problem-Solving: Proactive and effective problem-solving skills, able to address issues efficiently.

Job Overview:
We are seeking an experienced Tailor / Denim Repair Specialist to join our workshop team. You’ll work with rare, character-filled vintage machines, specialising in denim repair, alterations, and authentic chainstitching.

Responsibilities:

• Premium tailoring: Execute precise alterations on a variety of garments.
• Denim craftsmanship: Provide top-tier denim services, including chain-stitched hems, crotch repairs, tapering, pocket fixes, darning, patchwork, and more.
• Chainstitch mastery: Operate the rare Union Special 43200G to create the signature roped hem detail cherished by denim enthusiasts.
• Quality assurance: Ensure every piece meets our uncompromising standards before returning it to the client.
• Workshop stewardship: Maintain both modern and vintage machinery, preserving the unique character of our workspace.

Requirements:

• Experience: Proven expertise in tailoring and alterations, with a strong focus on denim repair or similar work.
• Technical proficiency: Skilled in hand- and machine-sewing across diverse fabrics, especially heavyweight selvedge denim.
• Attention to detail: A craftsman’s eye for precision - every stitch matters.
• Heritage appreciation: Passion for vintage techniques and preserving garment integrity.
• Customer focus: Strong communication with all teams to ensure a seamless and consistent customer journey.
• Time awareness: Ability to manage workflow efficiently without compromising quality.
• Flexibility: Comfortable with both small adjustments and extensive denim rebuilds.