We always interested in hearing from candidates who feel they have something special to offer. Our customers are our most valuable asset and therefore all candidates must be able to match the exemplary service we aim to give our customers. Our customers are knowledged people who expect a great service experience, strong product knowledge and honesty.

We have the following vacancies but you are welcome to contact us even if we haven't listed your ideal job, especially if you have a great idea that we haven't thought of.

• Please note that you must have rights to be employed in England.
• Please check this page regularly as we will update regularly.

Store Manager

Job Overview

SON OF A STAG is seeking a highly experienced and enthusiastic Store Manager to lead our team in our new retail store. As the Store Manager, you will play a pivotal role in ensuring the success of one of our physical stores, providing exceptional customer service, and fostering a dynamic and engaging shopping environment. We have the best customers in the world who deserve exceptional service.

Responsibilities

• Team Leadership: Lead and inspire a team of retail associates, fostering a positive and collaborative work environment.
• Customer Service: Ensure that customers receive a high level of service, addressing inquiries, resolving issues, and creating a welcoming and memorable shopping experience.
• Visual Merchandising: Oversee the visual presentation of the store, ensuring that displays and product placements align with the brand's aesthetic and highlight key heritage pieces.
• Inventory Management: Monitor and manage inventory levels, coordinating with the headquarters to restock popular items and maintain a well-stocked and organised store using our Inventory system.
• Sales Performance: Drive sales and meet or exceed established store targets, implementing strategies to maximise revenue and achieve business goals.
• Training and Development: Train and develop retail staff on a regular basis, providing guidance on product knowledge, sales techniques, and customer care skills.
• Operational Excellence: Ensure the smooth operation of the store, including opening and closing procedures, cash handling, and compliance with company policies and procedures.
• Promotions and Events: Collaborate with the marketing team to execute in-store promotions and events that drive traffic and enhance the overall shopping experience.

Requirements

Retail Management Experience: Proven experience of at least 5 years in a single store or 3 years as area retail management, with a track record of success in achieving sales targets and delivering exceptional customer care.
Leadership Skills: Strong leadership and team management skills, with the ability to motivate and develop a high-performing retail team.
Product Knowledge: Ideally familiar with vintage, heritage clothing and Japanese selvedge denim, with a passion for the cultural significance of menswear fashion. A knowledge of antiques would also be an asset.
Communication Skills: Effective communication skills, both with customers and team members, fostering a collaborative and customer-centric environment.
Organisational Skills: Strong organisational and multitasking abilities, with a keen attention to detail.
Problem-Solving: Proactive problem-solving skills, with the ability to address issues and challenges in a timely and effective manner.
Technical Skills: High level understanding and multiple years experience of using inventory management systems.

Sales Assistant

Job Overview

SON OF A STAG is seeking a passionate and customer-focused Sales Assistant / Product Specialist to join our team. As a key member of our retail staff, you will play a vital role in providing exceptional customer care, showcasing our products, and offering in-depth knowledge, particularly in Japanese selvedge denim.

Responsibilities:

• Customer Engagement: Engage with customers in a friendly and helpful manner, providing personalised assistance and product recommendations based on their preferences and needs.
• Product Knowledge: Become a product expert, especially in heritage streetwear and Japanese selvedge denim, offering detailed information about materials, craftsmanship, and cultural significance.
• Sales: Proactively assist customers in finding the perfect products, driving sales and contributing to the achievement of store targets.
• Visual Merchandising: Contribute to maintaining an aesthetically pleasing store environment, ensuring that displays highlight key heritage pieces.
• Cash Handling: Process customer transactions accurately, handling cash and card payments in compliance with company policies.
• Customer Support: Address customer inquiries, resolve issues, and ensure a positive and memorable shopping experience both in-store and online.
• Product Training: Stay informed about new arrivals, fashion trends, and product features, participating in regular training sessions to enhance product knowledge.
• Collaboration: Work collaboratively with the store manager and E-commerce team to ensure a seamless and integrated shopping experience across all channels.

Requirements:

• Retail Experience: Previous experience in retail or sales, with a passion for delivering exceptional customer care.
• Product Knowledge: While a solid background in heritage clothing, especially Japanese selvedge denim, is preferred but not mandatory. We are on the lookout for someone who can swiftly adapt and learn.
• Customer-Focused: A friendly and approachable demeanour, with a genuine desire to help customers find the perfect products.
• Communication Skills: Excellent communication skills, both verbal and written, with the ability to convey product information clearly and persuasively.
• Team Player: A collaborative and team-oriented mindset, willing to support colleagues and contribute to the overall success of the store.
• Flexibility: Ability to adapt to changing priorities and tasks in a fast-paced retail environment.

All applications to be sent in confidence to careers@sonofastag.com marked clearly with position applied for in the subject line.