We always interested in hearing from candidates who feel they have something special to offer. Our customers are our most valuable asset and therefore all candidates must be able to match the exemplary service we aim to give our customers. Our customers are knowledged people who expect a great service experience, strong product knowledge and honesty.

We have the following vacancies but you are welcome to contact us even if we haven't listed your ideal job, especially if you have a great idea that we haven't thought of.

• Please note that you must have rights to be employed in England.
• Please check this page regularly as we will update regularly.
  
  

E-Commerce Assistant

Job Overview

SON OF A STAG is seeking a detail-oriented and innovative E-Commerce Assistant to support our online retail operations. As an E-Commerce Assistant, you will play a crucial role in ensuring the smooth functioning of our online store, maintaining product listings, and providing support to enhance the overall online shopping experience.

Responsibilities:

• Product Listings: Create and update product listings on our website, ensuring accurate and detailed information.
• Order Processing: Process online orders with precision and efficiency, guaranteeing a seamless fulfilment process and the prompt dispatch of products to customers, which involves regular visits to our local London warehouse.
• Customer Support: Provide responsive and helpful customer support through various channels, addressing inquiries, resolving issues, and ensuring a positive online shopping experience.
• Content Management: Work closely with the content creation team to upload and showcase engaging visuals and product descriptions.
• Collaboration: Collaborate with cross-functional teams, including marketing and logistics, to ensure a cohesive and integrated online shopping experience.
• Receiving and Inspecting Deliveries: Receive incoming stock deliveries and verify the accuracy of the received items against the accompanying documentation. Inspect the quality and condition of delivered goods, reporting any discrepancies or damages promptly.
• Inventory Management: Monitor and manage online inventory levels, coordinating with the store manager and headquarters to ensure stock availability and accurate product information.
• Documentation and Record-Keeping: Maintain detailed records of stock deliveries, including quantities received, supplier information, and delivery dates.
• Quality Control: Implement quality control measures to ensure that delivered products meet the company's standards. 
• Communication: Liaise with internal teams, to facilitate smooth stock delivery processes. Provide regular updates on delivery status and any potential issues that may impact stock levels or planned product launches.

Requirements:

• E-Commerce Experience: Previous experience in E-Commerce operations, preferably fashion, although not essential. Comfortable working with E-Commerce platforms (Shopify), content management systems, and a variety of online tools. 
• Detail-Oriented: Strong attention to detail, ensuring accurate and consistent online product information and a seamless customer experience.
• Communication Skills: Effective communication skills, both written and verbal, to interact with customers and collaborate with internal teams.
• Organisational Skills: Ability to manage multiple tasks and priorities in a fast-paced environment.
• Problem-Solving: Proactive problem-solving skills, with the ability to address issues and challenges in a timely and effective manner.

All applications to be sent in confidence to careers@sonofastag.com marked clearly with position applied for in the subject line.