We ship worldwide! There are a select few countries which we do not ship to, if you find that your country is not on the list at the checkout please email us at customercare@sonofastag.com and we will do our best to add your country to our shipping list.
When we dispatch your order, you will receive an automated dispatch email containing a tracking number allowing you to track the whereabouts of your order.
All online orders will be shipped using our shipping partner, DHL Express.
Our delivery costs vary by country. The shipping fee will be visible at the checkout.
Absolutely. Your tracking number can be found in your Dispatch Confirmation email.
The delivery address can be changed up until your order is dispatched. Once your order is dispatched we are unable to change the delivery address until after the first delivery attempt.
Payments
Yes, we use an SSL encryption for the protection of all our customer details, all personal information is encoded to be read only on a secured server. Each order is also subject to a fraud check.
We accept all major credit cards including Visa, Mastercard, American Express, Maestro and Discover card. We also accept Klarna, PayPal, Apple Pay, Google Pay and Shop Pay and more.
Your card will be charged as soon as your order is confirmed.
We accept most if not all world currencies and use up to date, minute by minute exchange rates.
Products
Absolutely, we are supplied directly from each brand themselves. To ensure that a company is a licensed stockist it is always good practice to view the stockists page on the official brand website.
Most of our products are non-seasonal items and hence will normally come back into stock, however there are a select few items which are only seasonal and do sell out fast. To be added to the waiting list for a certain item, simply use our out of stock notification service by entering your email on the product page.
Sure, we are always more than happy to provide all our customers with additional information, you can reach out to us by phone or email: +44 (0)207 247 3333 / customercare@sonofastag.com
Our prices can fluctuate for many reasons and for that reason we are unable to refund the difference if an item goes on sale. Please be assured that sales at SON OF A STAG are very rarely heard of.
If an item is out of stock you will be made aware of this when selecting the variant on the product page. If this is the case you can contact us at customercare@sonofastag.com to find out if/when we will be re-stocking the item and to be added to our waiting list.
Your Order
Once you have placed your order you will be notified via email with an automated Order Confirmation email.
Once your order has been dispatched you will no longer be able to change/cancel your order, however you may return the goods after having received them for a refund subject to our Refund Policy.
At Son of a Stag we perform checks on all ordered before they are packaged and dispatched, however in the rare case that you have not received the correct item(s) please contact us at customercare@sonofastag.com or on +44 (0)207 247 3333 so we can resolve the issue as swiftly as possible.
If your order has not arrived on time please check your tracking number, if there still seems to be an issue please contact us at customercare@sonofastag.com or on +44 (0)207 247 3333 and we will investigate further with our courier.
Returns
Our Returns Policy and everything you need to know when returning an item can be found here.
Once we have received your return, you will receive a Refund Confirmation email informing you that we have processed your refund.
You can expect to receive your refund within 3-5 working days of receiving your Refund Confirmation email.
Once we have received the original item back, we will usually dispatch the exchange item the very same day, you will receive a new tracking number via email for the new dispatched item.
When returning an item back to us we will refund the price of the goods returned and not the shipping costs. If the item you have received is faulty and you do not want an exchange, only then would you be entitled to a refund of shipping costs.
Other
To report any issues or if you need some technical support please email us at customercare@sonofastag.com
